Refund policy

Effective Date: May 17, 2026

At ShappyDay, customer satisfaction is very important to us. We want you and your pets to feel confident shopping with us. If you are not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

  • The item must be unused and in its original condition
  • Products must be returned in original packaging
  • Proof of purchase or order confirmation is required

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Opened or used pet wellness products
  • Perishable items
  • Gift cards
  • Final sale or clearance items

3. Damaged or Incorrect Orders

If you receive:

  • a damaged item,
  • defective product,
  • or incorrect order,

please contact us within 48 hours of delivery with:

  • your order number,
  • photos of the item,
  • and a brief description of the issue.

We will work quickly to resolve the problem.

4. Refund Process

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Processing times may vary depending on your payment provider
  • Shipping fees are generally non-refundable unless the error was caused by us

5. Return Shipping

Customers may be responsible for return shipping costs unless:

  • the item arrived damaged,
  • defective,
  • or incorrect.

We recommend using a trackable shipping service for returns.

6. Order Cancellations

Orders may only be canceled within a limited time after purchase before processing begins.

Once an order has been shipped, it cannot be canceled.

7. Exchanges

We currently replace items only if they are:

  • defective,
  • damaged,
  • or incorrect.

Please contact us for exchange assistance.

8. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again
  2. Contact your payment provider or credit card company
  3. Processing times may vary between financial institutions

If you still need help, contact us directly.

9. Contact Us

For any return or refund questions, please contact us:

Email: shappydayteam@gmail.com
Website: www.shappyday.com
Business Name: ShappyDay